Terms

PPS TERMS OF SERVICE
By using the Pro Property Shots website, utilizing our online booking form, and/or purchasing services from us, you agree to be bound by the conditions set forth in these terms of service. We reserve the right to change or modify the provisions of our terms of service at any time. You should check the terms of service periodically for changes. If you do not agree to our terms of service, you should not use our website, utilize our booking form, or purchase services from us. By using this website, utilizing our booking form, and/or purchasing services from us, you agree to be legally bound and abide by the conditions set forth in these Terms of Service, just as if you had signed a written legal agreement.

APPOINTMENTS: Clients may schedule appointments with as little as 24 hours notice and up to 14 days in advance. Appointments for our services may be schedule via our online booking portal. In order to service all of our clients in a professional and timely manner, your appointment includes a specific amount of time for your photo session and a maximum number of images that may be shot within your appointment time frame. Team photographer appointments are subject to availability.

SHOOTING STYLE: All of our photo packages listed on our website are shot Real Estate style in the most efficient manner with minimal time allocated for the compositional set up. This means that interior compositions are generally shot from the corners of rooms and most images are shot wide. The photo packages on our website are NOT shot architectural or editorial style, as such images featured in Architectural Digest magazine. If you need an architectural or editorial style photo session, you will need to purchase the Editorial Estate Package or a custom photo package.

ALL PROPERTIES ARE SHOT AS-IS: Your home will be shot AS-IS. The property must be cleaned, prepped, de-cluttered, and photo-ready when we arrive. We do not provide any cleaning, moving or home staging services. Failure to have your home photo-ready may impact the number of photographs taken. Because we shoot a high-volume of properties each day, it is important that your home be cleaned and photo-ready by the time the photographer arrives at your property. This stipulation also applies to all drone services, videos and 3D virtual tours.

OVER SHOOTING AND SELECTS: We do NOT overshoot properties. Each photo package includes a maximum number of images that may be shot within the allotted time frame based upon the photo package purchased. For example, if you purchase the PRO 15 photo package, the photographer will only shoot 15 images of your home. They will not shoot 20 to 30 images, and you select the best 15 photos. We do NOT provide selects. If you ask the on-site photographer to shoot more images than your package includes, you will be charged an additional $10 per photo or you will be automatically upgraded to the appropriate larger photo package. The price difference for the additional images must be paid in full before any photos are delivered.

DIRECTING THE PHOTO SESSION If you would like to direct the on-property photographic experience or supervise each compositional setup (i.e. micro-manage the photo session), or if you feel the need to direct each scene, you will need to purchase an Editorial Estate Package or a custom photo session.

IMAGE QUALITY AND COLOR ACCURACY: Photo packages listed on our website are shot in natural light without any additional lighting. This may cause slight color variations in some of your interior images that will not be corrected in Photoshop without additional cost and labor. Clients, who desire optimum color accuracy for their interior images, should purchase a custom photo package. Our custom photo package with Flash Interior Lighting provides more precise color renditions.

SPECIAL SHOT REQUESTS: It is highly recommended that the agent and/or homeowner be present for the appointment to communicate any special shot requests to the photographer. It is the client responsibility to inform us of any specific angles, property areas, home features, or must-have images that will need to be photographed. If the client does not inform us of any specific shot requests, the photographer on-location will determine the compositions and will photograph the property at their discretion. We are NOT responsible for capturing specific shots that we have not been made aware of. It is the client responsibility to review the photos at the end of the appointment to make sure we captured the specific images they need. Any return trip to the property for a reshoot will incur a fee.

UNATTENDED PROPERTIES: If you are unable to be at your property for the photo session, we offer unattended photo sessions for your convenience. Please keep in mind that all unattended photo sessions will be shot completely at our discretion. The photos that we shoot will be the photos you will receive. Therefore, we cannot guarantee you will receive the exact shots, specific photos of areas, particular angles, or certain compositions you desire. We are NOT responsible if the property is not shot exactly how you thought it would be. We highly encourage all clients to provide us with a specific shot list prior to their appointment or to be present at their photo session, in the event they need specific angles or must-have photos taken. Any return trip to the property for a reshoot will incur a fee. We are NOT responsible for turning lights on or off, opening or closing blinds, locking doors or windows, setting alarms, or the proper opening or closing of a property. The client assumes ALL risk arising from us shooting an unattended property.

PAYMENT: For all standard services, payment is made during the ordering process on our Online Booking Portal. For all custom packages, we will email you an electronic invoice for the total purchase amount prior to scheduling your appointment. The electronic invoice must be paid in advance in full before your appointment will be confirmed. This pre-payment reserves the photographer's time for the appointment. Payment must be received in full before photos are delivered. We do not accept cash, checks, or crypto.

MEDIA DELIVERY TIMES: After payment has been received in full, photos are typically delivered next business day by midnight. In rare instances, it may take up to two business days depending on our editing workload. Photos shot on Friday are typically delivered on Monday by midnight but may take up to two business days depending on our editing workload. Twilight photos and any associated daytime photos are delivered in one to three business days. Delivery times for all other services is typically two to five business days. If you have specific delivery requirements, please contact us prior to scheduling your photo session.

TRAVEL FEES AND LOCAL SERVICE AREA: Pro Property Shots offers real estate photography in Los Angeles via our local service area. Our local service area includes all properties that are located less than 30 miles from Marina del Rey. Properties located outside our local service area will require a minimum purchase amount and will also incur a travel fee. Travel fees are calculated via Google Maps and are based on the distance from 578 Washington Blvd., Marina del Rey CA 90292 to the client property. If you wish to schedule an appointment for a property located outside our local service area, please contact us directly through our online contact form on our website.

PARKING: If free on-site guest parking or free street parking is unavailable, clients will be responsible for any parking fees incurred by photographers to park at a meter or in a nearby parking lot.

CANCELLATIONS AND RESCHEDULING:?If you need to cancel or reschedule your appointment, we request at least 24 hours notice. If you give less than 24 hours notice, you will be charged a $50.00 cancellation fee. There is no cancellation fee for rescheduling your shoot due to rain. For cloudy skies (no rain), we will Photoshop blue skies into your images at no charge. If you repeatedly cancel or reschedule appointments, we will require a $75.00 non-refundable security deposit to reserve your next photo shoot.

NO SHOWS/LATE SHOWS/SCRAP SHOOT:?If you do not show up for your appointment or if you show up so late that the shoot must be cancelled, you will be charged an $75.00 scrap shoot fee that must be paid in full before we can reschedule another shoot. If we arrive at the property and are unable to shoot the home due to the home not being ready, lack of interior access, or other issues, the appointment will be cancelled, and you will be charged an $75.00 scrap shoot fee that must be paid in full before we can schedule another shoot for you.

RESHOOTS: Any return trip to the property for reshoots will incur a fee. To avoid a reshoot: 1. Please be sure the property is clean and photo ready. 2. Make sure weather conditions are to your liking. 3. Communicate any specific shot requests to us prior to your appointment. 4. Review the photos at the end of your appointment to make sure we got the shots.

REFUNDS: In the very rare instance that the client is unhappy with their media, we will work with the client to come up with a solution. Refunds will NOT be provided in situations where the client was not present at the shoot, the client failed to communicate specific shot requests, the client declined to review the images at the end of the appointment, or the media is not materially different in quality from those contained in our online portfolio.

IMAGE EDITING: Deluxe Image Editing is included for free with all of our photo packages. Additional editing requests not included in our Deluxe Image Editing will incur fee.

DELUXE IMAGE EDITING: Deluxe image editing includes: removing the camera reflection in mirrors, sharpening the image, straightening the vertical lines of the walls, reducing image noise, reducing distortion and chromatic aberration, cropping the edges of the images, adjusting the global color, contrast, saturation, clarity, white balance and exposure, add or enhance blue skies, add fire to fireplaces, add images to all TVs, and enhance the view through interior windows.

ADVANCED IMAGE EDITING: Any editing request not covered by our Deluxe Image Editing will incur a fee per photo. Examples of advanced editing may include object removal, localized edits, and custom edit requests. Pricing is based upon the specifics of the client editing requests.

QUICK SHOT PHOTOS: The Quick Shot is for customers that want the most bang for their buck and do not mind letting us do our thing. It is a fast-paced photo session offered at a discounted rate. We photograph the core images typically needed for a residential real estate listing. Homes are shot as is in the most efficient manner entirely at our discretion with no input from the homeowner or agent. All of the interior and exterior image compositions are chosen exclusively by us. Client grants us full creative control. The Quick Shot cannot be scheduled for unattended homes over 5000 square feet. The homeowner or agent must be present for homes over 5000 square feet.The home must be clean and photo ready by your appointment. If your home is messy and cluttered, it will be shot messy and cluttered. Prior to booking, please contact us for details so that we may answer any questions.

QUICK SHOT VIDEO: The Quick Shot Video is for customers that want a cinematic listing video and do not mind letting us do our thing. It is a fast paced video session offered at a discounted rate. We film the core scenes typically needed for a residential listing video. Homes are shot as is in the most efficient manner entirely at our discretion with no input from the homeowner or agent. All of the interior and exterior scene compositions are chosen exclusively by us. Client grants us full creative control. The Quick Shot Video cannot be scheduled for unattended homes over 5000 square feet. The homeowner or agent must be present for homes over 5000 square feet.The home must be clean and photo ready by your appointment. If your home is messy and cluttered, it will be filmed messy and cluttered. The Quick Shot Video is edited entirely at our discretion. There are no revisions or re edits to the video. Prior to booking, please contact us for details so that we may answer any questions.

LISTING VIDEOS:?Your home will be shot as is. Videos include a maximum of 40 video clips shot of the main areas of your home within two hours. Each video clip is a maximum of 3 to 5 seconds per clip and will be edited into a final unbranded video with a maximum length of 120 seconds. Please keep in mind that certain areas of your home will not be shot due to the limited time constraints of the video. All homes will be shot at our discretion, and all videos will be edited at our discretion. The video includes the property address at the beginning of the video and background music. Listing Videos include one complimentary revision. Any additional revisions will incur an editing fee. Videos are delivered as an MP4 file. We do not provide any video hosting services. If you need a video that deviates from these specifications, please contact us to discuss your options.

VIDEO HOSTING: Pro Property Shots does not provide any video hosting services. We recommend using a video hosting provider, such as YouTube or Vimeo to host your videos. They will be able to provide you with shareable links and embed code for your websites and social media.

VIDEO EDITING AND REVISIONS: All videos are edited at our discretion. If you require advanced video editing, such as compositing, key-framing, custom animation, etc., please contact us for a quote. Clients who purchase a custom video will receive one complimentary revision to their video. Quick Shot videos do NOT include any complimentary revisions. Any additional revisions will incur an editing fee.

FLOOR PLAN ACCURACY AND EDITS: All floor plan measurements are estimates. Actual measurements may vary. Floor plan measurements are for illustrative and marketing purposes only. Floor plan measurements are not guaranteed to be accurate. All floor plans include one complimentary revision. Any additional revisions will incur an editing fee.

ELECTRONIC NEWSLETTER AND OPT-OUT: By contacting Pro Property Shots, you agree to receive occasional email correspondence and electronic newsletters. Users may opt-out of receiving future electronic newsletters by clicking on the unsubscribe link at the bottom of the newsletter.

MEDIA USE: Pro Property Shots, Jack Bremen, and our parent company, Zoon Incorporated reserves the right to use all photo and video footage from client shoots for any purpose including, our online portfolio and any of our associated social media channels. By purchasing services from us, you grant us an irrevocable right to use, license, and/or sell the photos, videos, and any media from your property in perpetuity. If you are an agent or broker representing the homeowner, you are authorizing Pro Property Shots on the owner behalf for us to use all media for our own marketing purposes. Purchasing services from us constitutes a location release.

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